1. Agreement, incorporation, and priority
This Early Access Agreement (the "Early Access Agreement") is between you and ReliaPulse LLC and supplements the ReliaPulse Terms of Service.
The Privacy Policy also applies.
Capitalized terms not defined here have the meanings in the Terms.
If this Early Access Agreement conflicts with the Terms about Early Access availability, testing, feature changes, migrations, Early Access pricing, or Early Access expectations, this Early Access Agreement controls for those issues.
All other provisions of the Terms remain in effect.
2. Eligibility and Early Access participation
Early Access is currently available only to users in the United States who are at least 18 years old.
ReliaPulse may allow participation by individuals and authorized representatives of businesses or other organizations.
If participating for an organization, you represent that you have authority to bind it and to provide any data, integration access, device access, payment authorization, and feedback submitted through the Service.
We may limit enrollment, account creation, plans, features, devices, integrations, storage, locations, members, test duration, or access at any time.
Early Access participation is associated with the account and remains subject to the Terms, plan limits, and any applicable paid subscription.
3. Nature of Early Access
Early Access is beyond a closed experimental beta but remains an evolving pre-general-availability stage.
You understand and agree that during Early Access:
- features may be incomplete, unstable, unavailable, inaccurate, or materially changed;
- interfaces, labels, workflows, limits, and plan entitlements may change;
- integrations and device behavior may change as compatibility issues are discovered;
- errors may cause missed, delayed, duplicated, stale, or incorrect tasks, alerts, notifications, records, or automation results;
- planned or emergency maintenance may interrupt access;
- infrastructure may be migrated, replaced, reorganized, or scaled;
- data may need to be converted, reindexed, moved, repaired, deduplicated, or otherwise migrated;
- a feature available during Early Access may later be removed, redesigned, restricted, moved to another plan, or discontinued; and
- Early Access does not guarantee that any feature, integration, device capability, price, free entitlement, storage amount, retention period, or plan will remain unchanged after general availability.
We will use reasonable efforts to operate the Service responsibly, but Early Access does not create a guarantee of uninterrupted or error-free operation.
4. Free and paid Early Access plans
Early Access may include both free and paid subscription plans.
Paid Early Access is subject to the billing, automatic-renewal, cancellation, refund, and payment-provider provisions in the Terms.
Before you authorize a recurring paid plan, the applicable checkout or billing interface will disclose the material price and renewal terms.
Paying for Early Access gives you the plan entitlements displayed for the applicable paid period. It does not create:
- an uptime guarantee;
- a guaranteed support response time;
- a right to unfinished or unreleased features;
- a permanent right to the same future price;
- a right to a particular hosting environment or infrastructure design; or
- a guarantee that every current feature will remain in the same plan after Early Access.
If ReliaPulse changes the price of a recurring plan, changes will apply only as permitted by the Terms and applicable law.
If a paid Early Access feature is materially changed or discontinued, ReliaPulse may, when appropriate, provide a plan adjustment, alternative feature, refund, account credit, free service period, or other accommodation. Unless required by law or expressly promised for a particular plan, such accommodations are discretionary.
5. Availability, maintenance, and infrastructure migration
ReliaPulse may perform:
- application and operating-system updates;
- database maintenance;
- security updates;
- server maintenance;
- storage expansion or migration;
- network and Cloudflare configuration changes;
- hosting-provider or data-center migration;
- backup and restoration testing;
- domain, routing, tunnel, or certificate changes;
- worker, queue, scheduler, or integration maintenance; and
- emergency work needed to protect the Service or customer data.
We may move the Service between ReliaPulse-operated infrastructure and third-party hosting or storage providers as the Service grows.
A migration may require a maintenance window and may temporarily prevent account access, uploads, changes, notifications, integrations, or automated processing.
We may provide advance notice for planned outages when practical. Emergency work may occur without advance notice.
Early Access users are not automatically entitled to a service credit for downtime. ReliaPulse may choose to provide a credit, refund, subscription extension, free month, or other goodwill accommodation based on the circumstances. A discretionary accommodation does not establish a future service-level guarantee or automatic-credit policy.
6. Data migration, storage, backups, and independent copies
ReliaPulse may move, convert, normalize, reindex, deduplicate, repair, or reorganize data as needed to improve the Service or migrate infrastructure.
This may include:
- databases;
- uploaded documents and images;
- device records;
- weather mappings and history;
- task and activity records;
- notification history;
- integration configuration;
- subscription and entitlement records; and
- administrative or audit records.
We may temporarily disable writes or place parts of the Service into maintenance or read-only mode to reduce the risk of inconsistent data during migration.
We will use reasonable care during migrations and backups, but Early Access does not guarantee that data will never be lost, corrupted, delayed, duplicated, or require correction.
Keep independent copies of important documents, receipts, warranties, records, schedules, and other information you cannot afford to lose.
ReliaPulse should not be your only legally required recordkeeping system, safety record, maintenance record, warranty record, emergency record, or compliance archive.
7. Plans, limits, retention, and feature changes
Early Access plans may have different limits for assets, locations, users, documents, integrations, devices, API access, notifications, campaign behavior, history, and data retention.
We may adjust Early Access limits or entitlements as we learn how the Service performs at scale.
Where a change materially reduces a paid plan during an already-paid period, we will handle the change in accordance with the Terms and applicable law.
A downgrade, cancellation, failed payment, or plan reclassification may result in:
- loss of access to paid features;
- reduced limits;
- reduced storage;
- shorter retention periods;
- integrations becoming disabled;
- automation or weather features stopping; or
- historical records becoming subject to a shorter cleanup schedule.
Where practical, we may provide notice or an opportunity to reduce usage, export important information, or restore a qualifying plan before data is removed under a shorter retention policy.
8. Support and issue resolution
Early Access support may be limited and is provided without a guaranteed response or resolution time unless a separate written plan or service agreement expressly states otherwise.
Submitting a bug report, support request, or feature request does not guarantee that ReliaPulse will:
- respond;
- reproduce the issue;
- provide a workaround;
- correct the issue;
- meet a particular timeline;
- preserve the affected feature;
- provide compensation; or
- implement the requested feature.
ReliaPulse may prioritize issues based on severity, security, customer impact, available resources, and product direction.
9. Non-critical-use restriction
For real-world work, independently verify schedules, readings, alerts, task status, completion, weather conditions, and equipment condition.
Follow manufacturer instructions and warranties and use qualified professionals when appropriate.
ReliaPulse must not be your only task calendar, maintenance record, alarm, safety system, inspection record, emergency warning source, or decision source for high-risk activities.
10. Integrations, devices, and weather features
Connected devices, networks, MQTT brokers, Home Assistant systems, browsers, push services, official weather sources, payment services, and other integrations may be unavailable, misconfigured, compromised, delayed, or inaccurate.
You are responsible for authorization, network safety, credentials, thresholds, rules, entity mappings, and disconnecting access when it is no longer needed.
Do not connect Early Access software to equipment or workflows where an incorrect output can automatically create a dangerous condition.
Weather features may rely on geocoded addresses, official forecasts, nearby observations, weather alerts, radar- or gauge-derived estimates, and other data that can be delayed or geographically imprecise.
ReliaPulse weather features are intended to create planning or follow-up tasks. They are not a replacement for National Weather Service alerts, emergency notifications, local authorities, or professional weather services used for safety-critical decisions.
11. Testing, telemetry, and product learning
Early Access may include optional testing goals, surveys, feature experiments, product highlights, usage limits, rollout groups, or requests to try specific workflows.
ReliaPulse may use operational data, first-party campaign interaction data, aggregated information, de-identified information, support records, and feedback as described in the Privacy Policy to understand reliability, improve usability, identify defects, and plan future features.
Do not perform unsafe work, damage property, violate a warranty, access another person's system, or incur material expense solely to complete an Early Access test or suggestion.
12. Feedback
We may ask for bug reports, observations, screenshots, survey responses, feature ideas, and other feedback.
Do not include third-party confidential information or unnecessary personal or sensitive information.
The feedback license in the Terms applies.
ReliaPulse may use feedback without payment, attribution, or an obligation to implement it.
13. Confidential Early Access information
You may discuss your general ReliaPulse experience unless we clearly identify particular unreleased material as "ReliaPulse Confidential" before disclosure.
If we identify material as ReliaPulse Confidential, you will use reasonable care to protect that identified material and will not disclose it for two years, except for information that:
- becomes public without your breach;
- was already lawfully known to you;
- is independently developed without use of the confidential material; or
- must be disclosed by law.
Your own User Content and feedback are not ReliaPulse Confidential merely because they were submitted during Early Access.
14. No employment, compensation, or guaranteed credits
Early Access participation does not create employment, a partnership, an agency relationship, a joint venture, a promise of equity, or a right to compensation.
Unless separately agreed in writing, participating in testing, providing feedback, reporting bugs, or experiencing an outage does not automatically create a right to:
- reimbursement;
- a refund;
- service credit;
- free future service;
- a device;
- a discount;
- extended access; or
- other compensation.
This section does not limit refunds, cancellation rights, or other remedies required by applicable law or expressly provided in the Terms or at purchase.
15. Transition from Early Access
ReliaPulse may end Early Access for some or all users at any time and transition the Service to general availability, another preview stage, a different plan structure, or a discontinued state.
At the end of Early Access, we may:
- continue some features without material change;
- redesign or discontinue features;
- introduce or change plan limits;
- change pricing for future billing periods;
- require acceptance of updated Terms or Privacy Policy;
- retire this Early Access Agreement; or
- move accounts to generally available plans.
If a paid offering changes, you will not be charged a new or increased recurring amount except as permitted by the Terms, the billing disclosures presented to you, and applicable law.
We may provide notice and a reasonable opportunity to copy important information when practical, but we do not guarantee indefinite access to discontinued features or Early Access-specific data.
16. Termination of Early Access participation
You may leave Early Access by stopping use, canceling any paid subscription, and requesting account closure if desired.
ReliaPulse may suspend or terminate Early Access participation for reasons including:
- safety or security concerns;
- misuse or abuse;
- nonpayment;
- inactivity;
- product or infrastructure changes;
- legal requirements;
- violation of this Early Access Agreement or the Terms; or
- ending the Early Access program.
Cancellation of a paid subscription does not automatically delete the account unless the Service expressly says otherwise.
Provisions that by their nature should survive will survive, including feedback rights, confidentiality, disclaimers, liability limits, billing records, and dispute terms.
17. Risk acknowledgment and Terms protections
You understand that Early Access software and infrastructure carry additional operational risk and agree to use the Service within the boundaries described above.
The warranty disclaimers, limitation of liability, indemnification, governing-law, dispute, payment, and other protections in the Terms apply to Early Access to the maximum extent permitted by law.
Nothing in this Early Access Agreement limits rights or remedies that cannot legally be limited.
18. Contact
Early Access, billing-policy, and legal questions: [email protected].