How to schedule deletion
If you can sign in, use the secure account-deletion page in ReliaPulse. You will review what will happen, re-enter your password, and confirm the request before anything changes.
- Your account is suspended immediately so no one can sign in or use account data.
- Deletion is scheduled for seven days later. A confirmation email is sent right away, followed by reminders three days and one day before deletion.
- Before processing starts, sign in again and complete the Keep my account confirmations to stop deletion and restore the account to its prior access state.
Cannot sign in?
You do not need the app installed or working to start a request. Submit an Account deletion support ticket using the email address connected to the account. ReliaPulse Support will verify account control before scheduling deletion on your behalf. Never include your password in a ticket.
What will be deleted
After the seven-day safety window, we delete or de-identify the account and personal data associated with it, including:
- Account profile and sign-in information.
- Locations, assets, tasks, schedules, maintenance history, and related records owned solely by the account.
- Documents and images uploaded to the account.
- Device records, notification settings, push subscriptions, and integration configurations or credentials associated solely with the account.
- Other account content and personal data that is not subject to a permitted retention need.
Information in a shared location or organization may remain available to its other authorized members when that workspace is not owned solely by the deleted account. Where reasonably possible, the deleted account's personal identifiers are removed or de-identified from that information.
What may be retained
We may retain a limited amount of information when reasonably necessary for:
- Security, fraud prevention, abuse detection, and incident investigation.
- Legal compliance, dispute resolution, enforcement of agreements, and legitimate business records.
- Documenting and responding to the deletion request.
- Completing routine backup rotation.
Aggregated or de-identified information that can no longer reasonably be linked to you may also remain. Deleting your ReliaPulse account does not delete information held independently by a third-party integration provider; contact that provider directly for its deletion options.
Processing and retention period
Deletion is scheduled to begin seven days after a verified request. Account access remains suspended throughout that window. If billing renewal or data cleanup needs administrator review, processing pauses rather than leaving an active renewal or partially deleting the account.
When processing finishes, ReliaPulse sends a completion email. If we cannot delete particular information, we will explain the reason when reasonably possible.
Limited retained records are kept only as long as needed for the purposes described above. Backup copies may remain until routine backup rotation is complete. Because legal, security, dispute, and backup needs differ by record, there is no single additional retention period that applies to every retained item.