1. Agreement and scope
These Terms of Service (the "Terms") are a binding agreement between you and ReliaPulse LLC ("ReliaPulse," "we," "us," or "our"). They govern your access to and use of ReliaPulse websites, web applications, progressive web app features, notifications, integrations, device services, bug-reporting features, feedback tools, and related support (collectively, the "Service").
By creating an account, selecting an acceptance checkbox, submitting information through the Service, or using the Service, you agree to these Terms. If you do not agree, do not create an account or use the Service. Our Privacy Policy explains how we handle personal information. The Beta Program Addendum also applies to beta access and controls if it conflicts with these Terms.
2. Eligibility and geographic scope
You must be at least 18 years old and located in the United States to create an account or use the Service during the beta period. You represent that you can legally enter into this agreement and are not prohibited from using the Service under applicable law.
If you use the Service for a business, employer, household organization, property owner, or other entity, you represent that you are authorized to accept these Terms for that entity. In that case, "you" includes both you and the entity. The Service is not offered to government agencies, critical infrastructure operators, or regulated safety operations under these standard Terms.
3. Accounts and shared locations
- Provide accurate account information and keep it current.
- Use a unique password and protect your account, email account, integration tokens, device tokens, and other credentials.
- You are responsible for activity under your account unless caused by our breach of these Terms or applicable law.
- Location owners and administrators may invite or remove members, assign roles, and manage shared information. Members may see one another's names, email addresses, roles, assignments, tasks, assets, and other information shared in that location.
- An organization is responsible for its administrators, members, permissions, and instructions about use of the Service.
4. The Service
ReliaPulse may help users organize locations, assets, chores, maintenance plans, tasks, service history, documents, notifications, device data, and optional integrations. Some features can create or prioritize tasks based on schedules, device signals, rules, or third-party integration data.
The Service may also allow users to submit bug reports, support requests, feedback, suggestions, screenshots, and related technical information to help ReliaPulse operate, troubleshoot, secure, and improve the Service.
The Service is evolving. Features, labels, limits, storage, retention, integrations, and availability may change. We may add, modify, suspend, reclassify, or discontinue any feature. Access to a feature during a free or beta period does not promise that it will remain available, remain free, or be included in a future plan.
5. Your content and instructions
"User Content" includes information, text, records, addresses, task notes, asset details, service history, feedback, bug reports, troubleshooting descriptions, screenshots, documents, photos, integration settings, device configurations, and other materials you or your authorized members submit to the Service.
You retain any ownership rights you have in User Content. You give ReliaPulse a nonexclusive, worldwide, royalty-free license to host, copy, process, transmit, display, analyze, reproduce, and otherwise use User Content only as reasonably necessary to operate, secure, support, troubleshoot, improve, and provide the Service; investigate and resolve reported issues; comply with law; and enforce these Terms.
This license ends when content is deleted from active systems, except that:
- content incorporated into aggregated or de-identified information may continue to be used;
- feedback and bug reports are also governed by Section 9;
- backup, security, legal, audit, and recordkeeping copies may remain for a reasonable period; and
- information may be retained as otherwise described in the Privacy Policy.
You represent that you have the rights and permissions needed to submit User Content and connect any device, property, member, broker, or third-party service.
Do not submit unnecessary Social Security numbers, financial-account details, payment-card information, health records, children's information, passwords, authentication tokens, private encryption keys, access-control secrets, or other highly sensitive information.
Bug reports and support requests should contain only the information reasonably necessary to describe and reproduce the issue. You are responsible for removing passwords, tokens, personal information, confidential business information, and third-party information that is not necessary for the report.
6. Acceptable use
You may use the Service only lawfully and in accordance with these Terms. You must not:
- use the Service for emergency response, life-safety monitoring, fire or gas detection, security dispatch, medical care, hazardous-process control, regulatory compliance, or any use where delayed, missed, duplicated, or incorrect information could foreseeably cause serious injury, death, major property damage, or environmental harm;
- access or monitor property, equipment, accounts, systems, networks, devices, or data without authorization;
- interfere with, overload, probe, scan, bypass, or defeat security or access controls; introduce malware; or attempt unauthorized access;
- reverse engineer, decompile, copy, scrape, or extract the Service except where applicable law expressly permits;
- use the Service to violate privacy, intellectual-property, consumer-protection, export-control, sanctions, or other laws;
- submit unlawful, fraudulent, knowingly false, misleading, infringing, abusive, threatening, malicious, or harmful content;
- use bug-reporting, feedback, or support features to send spam, advertisements, malware, automated submissions, excessive duplicate reports, harassment, or unrelated content;
- knowingly include another person's sensitive, confidential, or identifying information without authorization or a legitimate need related to the reported issue; or
- resell, sublicense, or provide the Service as a managed or safety-critical service without a separate written agreement with ReliaPulse.
Nothing in these Terms prohibits good-faith reports about suspected security vulnerabilities. However, you must not access, alter, destroy, download, disclose, or retain data belonging to another person; disrupt the Service; perform denial-of-service testing; use automated vulnerability scanning without written authorization; or exceed the access reasonably necessary to identify and describe the suspected issue.
7. Integrations, devices, and notifications
The Service may connect to user-selected third-party services or systems, such as Home Assistant, browser push-notification services, MQTT brokers, networks, devices, or hardware. Those services and systems are governed by their own terms and privacy practices. ReliaPulse does not control and is not responsible for them.
You direct us to communicate with integrations and devices you connect. You are responsible for the accuracy of URLs, tokens, credentials, entities, rules, thresholds, mappings, network settings, and permissions. Disconnect integrations and rotate credentials when access is no longer needed or may be compromised.
Notifications, task creation, task priority, device status, integration results, schedules, and other automated outputs can be delayed, unavailable, incomplete, duplicated, stale, or incorrect. Push notifications may be displayed by your device or browser, including on a lock screen, depending on your settings.
8. Maintenance decisions and professional services
ReliaPulse does not provide engineering, inspection, construction, electrical, plumbing, HVAC, security, medical, legal, insurance, or other professional advice. Service content is organizational information, not a substitute for professional judgment or manufacturer instructions.
9. ReliaPulse ownership, feedback, and bug reports
ReliaPulse and its licensors own the Service, including software, firmware, fixes, updates, designs, interfaces, documentation, databases, logos, trademarks, and related intellectual-property rights, excluding User Content.
Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to use the Service for your internal personal or organizational purposes.
"Feedback" includes suggestions, ideas, feature requests, improvement requests, beta-testing results, bug reports, issue descriptions, reproduction steps, diagnostic observations, proposed solutions, comments, and other information you provide about the Service.
If you submit Feedback, you grant ReliaPulse a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, reproduce, modify, analyze, test, publish, distribute, commercialize, and incorporate that Feedback into the Service or other products and services without restriction, payment, attribution, or additional permission.
This Feedback license does not transfer ownership of separate User Content that is unrelated to the Feedback. It permits ReliaPulse to use the submitted report, description, screenshots, reproduction steps, ideas, and related materials to investigate the issue and develop improvements.
ReliaPulse owns the software, fixes, updates, features, documentation, designs, processes, and other improvements it independently develops, even when those improvements address or are informed by Feedback you submitted. Submitting Feedback does not give you ownership of, or rights to, any resulting correction, update, feature, product, source code, invention, or other development.
We may:
- combine your report with reports submitted by other users;
- classify, prioritize, assign, archive, close, or reopen a report;
- contact you for clarification or testing;
- attempt to reproduce the issue using information included in the report;
- retain an internal history of the report and its resolution as described in the Privacy Policy; and
- use aggregated or de-identified information from reports to analyze recurring issues and improve the Service.
Submitting a bug report, support request, or other Feedback does not create an obligation for ReliaPulse to:
- acknowledge or respond to the submission;
- investigate or reproduce the issue;
- provide support;
- correct or resolve the issue;
- provide a workaround;
- release an update;
- disclose internal investigation or development information;
- meet any particular timeline;
- keep a requested feature or fix confidential;
- provide compensation, credit, attribution, or ownership rights; or
- continue offering any affected feature.
The Privacy Policy explains the account, page, browser, device, network, timestamp, diagnostic, contact, and administrative information that may be collected and processed when you submit a bug report or support request.
10. Suspension, termination, and data access
You may stop using the Service at any time. Contact us to request account closure or deletion. We may suspend or terminate access, remove content, reject submissions, or limit features if reasonably necessary to protect users or the Service, respond to security or legal issues, enforce these Terms, prevent abuse, or discontinue the Service.
Before stopping use, export or copy any information you need using available features. We do not guarantee permanent storage, recovery, or export of User Content.
Following closure, we may retain limited information, including bug-report and support records, as described in the Privacy Policy and as required or permitted for security, legal compliance, dispute resolution, prevention of abuse, verification of fixes, and legitimate business records.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." RELIAPULSE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND THAT THE SERVICE WILL BE ERROR-FREE OR MEET YOUR REQUIREMENTS.
We do not warrant any alert, task, schedule, device reading, integration result, maintenance record, bug-report response, correction, workaround, update, or other output. We do not guarantee that every reported issue will be identified, reproduced, corrected, or prevented from recurring.
Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELIAPULSE AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, USE, GOODWILL, OR BUSINESS OPPORTUNITY; OR PROPERTY DAMAGE, PERSONAL INJURY, OR COSTS ARISING FROM RELIANCE ON ALERTS, TASKS, DEVICE DATA, INTEGRATIONS, SUPPORT COMMUNICATIONS, OR BUG-REPORT RESPONSES, EVEN IF ADVISED OF THE POSSIBILITY.
To the maximum extent permitted by law, ReliaPulse's total liability arising out of or relating to the Service or these Terms will not exceed the greater of the amount you paid ReliaPulse for the Service during the 12 months before the event giving rise to the claim or $100. These limits do not apply to liability that cannot legally be limited.
13. Indemnification
To the extent permitted by law, if you use the Service for an organization or commercial purpose, you will defend, indemnify, and hold harmless ReliaPulse and its members, officers, employees, and contractors from third-party claims, damages, losses, and reasonable legal costs arising from your User Content, unauthorized or unlawful use, connected systems or devices, violation of these Terms, or infringement of another person's rights.
This section does not require a consumer to indemnify ReliaPulse where prohibited by applicable law.
14. Governing law and disputes
These Terms are governed by Tennessee law, without regard to conflict-of-law principles, except that applicable federal law controls where required.
Before filing a claim, each party will make a good-faith effort for 30 days to resolve the dispute informally after written notice.
Any court proceeding must be brought in the state courts located in Wilson County, Tennessee, or the federal courts having jurisdiction over Wilson County, unless applicable consumer law requires another forum.
15. Changes and general terms
We may update these Terms as the Service changes. We will post the updated version and effective date and, when changes are material, provide reasonable notice through the Service or email. If required, we will ask you to accept the updated Terms.
These Terms, the Privacy Policy, and any applicable Beta Program Addendum are the entire agreement about the Service unless we sign a separate written agreement.
If a provision is unenforceable, it will be modified only as needed and the remainder stays effective. Our failure to enforce a provision is not a waiver.
You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets.
16. Contact
Questions, security reports, or legal notices: [email protected].